The Challenge
WWTS needed to scale its technical support operations across 3 LATAM regions (Mexico, Colombia, and Brazil) with specialized profiles in infrastructure and field support. Their internal hiring processes could not meet the required speed or technical depth, creating operational continuity risks for their enterprise clients.
The Solution
Azkait deployed a 4-phase staffing model:
- Discovery: In-depth assessment of regional operations and technical requirements.
- Talent Matching: Activation of our specialized LATAM talent network.
- Technical Validation: Presentation of thoroughly pre-vetted specialists.
- Integration: Seamless onboarding of talent ready to generate immediate impact.
- Roles covered included field support technicians, infrastructure engineers, and operations management.