Delegate defined technology operations to a team responsible for execution, coordination and ongoing support—while your organization keeps visibility and control.
There's an ongoing technology function that needs consistent attention—not a one-time project.
Routine or specialized operations are consuming capacity your team needs elsewhere.
The challenge isn't finding another person. It's having someone accountable for a defined scope of work.
Ongoing technical support, maintenance and issue resolution for applications.
Support for defined infrastructure and operational technology environments.
Continuous testing and quality activities around software delivery.
Ongoing development, enhancements and technical maintenance.
Different models for different operational needs.
What needs to run, how it works today and where support is needed.
Responsibilities, activities, service expectations and ways of working.
Establish the people, processes and communication needed to operate the scope.
Execute the agreed activities and maintain visibility around the service.
An IT managed service delegates responsibility for a defined technology function or scope to an external provider, rather than simply adding individual professionals to an internal team.
With Staff Augmentation, professionals join your existing team and work under your direction. With Managed Services, the engagement is structured around responsibility for an agreed scope of work.
Yes. The scope can complement existing internal capabilities rather than replacing the entire technology function.
The appropriate scope depends on the requirement. Azkait can evaluate needs involving software, applications, QA, infrastructure and other technology operations to determine whether a managed model is appropriate.
It starts by understanding the operation, responsibilities, expected activities and service requirements. From there, the working model and scope can be defined with the client.